Pricing changes effective from 1st January 2021

We thought that we’d be able to avoid charging VAT until later in the year but we’re a victim of our own success. From January we are going to have to add an extra 20% to all of our charges for HMRC to collect in the form of VAT.

We think this is a little unfair in the current climate so we’re actually only going to increase the price you pay by between just £1 and £7 per session. We’re also launching a recovery fund to help clients without insurance and struggling to pay for the care their dog needs.


Full Consultation

You used to pay £80.00

You now pay £66.67 + VAT (£80.00)

Which is £0.00 difference

Follow Up Physiotherapy

You used to pay £40.00

You now pay £35.00+ VAT (£42.00)

Which is £2.00 difference

Follow Up Hydrotherapy

You used to pay £39.00

You now pay £35.00+ VAT (£42.00)

Which is £3.00 difference

Maintenance Physiotherapy

You used to pay £35.00

You now pay £30.83+ VAT (£37.00)

Which is £2.00 difference

Maintenance Hydrotherapy

You used to pay either £32.50 or £35.00

You now pay £30.83+ VAT (£37.00)

Which is between £2.00 and £4.50 difference

Fun and Fitness Swims

You used to pay £35.00

You now pay £29.17+ VAT (£35.00)

Which is between £0.00 difference


Having benchmarked our fees across Hampshire, Berkshire, Sussex and Surrey and we are pleased to say that we’re still super affordable with an average session fee saving of £15.

There are supplementary charges for additional services which are set out below:

  • Travel for home visits are charged at a rate of £0.45 per mile beyond 10 miles from Petersfield
  • Dogs weighing 45kg or more, or with partial paralysis are charged an additional fee of £10 inc VAT for hydrotherapy sessions to cover additional staff costs
  • Clients can opt to pre-book extra time for their dog at a rate of £10 inc VAT per 15 minute period

Clients can now also benefit from combined Hydrotherapy and Laser therapy session are charged at the hydrotherapy rate plus £15 inc VAT.


We recognise the cost of physiotherapy and hydrotherapy can be prohibitive for some clients, particularly in light of the Coronavirus Pandemic. This is why we’re launching our recovery fund which will help clients to pay for the care their dog needs with small grants of funding towards the session fees. The recovery fund is not funded by other clients but the remainder of the grant funding provided to us by the UK government to help us during our closure.

We do not believe you should have to justify why you need to access this funding; every person is unique and so are their financial circumstances. So, with this in mind, we operate a no questions asked access to our recovery fund so long as the following two conditions apply:

  • Condition 1: The recovery fund is not available to clients claiming fees on insurance as your insurer is paying all the costs and they have plenty of money!
  • Condition 2: Sessions are for the clinical treatment of your dog not for treats or fun and fitness swimming sessions

The funding pot is limited so please only ask to use it if you feel you really need to as it may prevent other’s access. All you need to do when paying is say to your practitioner you’d like to use the Recovery Fund and we’ll then apply a discount of 10% to your session fee.

The funding pot will no longer be accessible from the 5th April 2020 or when there are no further funds available – whichever is sooner.


You can see this all set out in an easier to read format by clicking here.

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